Royal X Casino – Cancellation and Refund Policy
Introduction
At Royal X Casino (https://royalsxcasino.pk/), we are committed to providing our players with a transparent, fair, and secure gaming experience. This Cancellation and Refund Policy outlines the terms and conditions regarding deposits, withdrawals, cancellations, and refunds for all services offered on our platform. By using our website and services, you acknowledge and agree to abide by the terms set forth in this policy.
Deposit Policy
Non-Refundable Nature of Deposits
All deposits made to your Royal X Casino account are considered final and non-refundable once they have been successfully processed and credited to your gaming account. This policy exists to maintain the integrity of our gaming platform and prevent fraudulent activities. Players are encouraged to carefully consider their deposit amounts before completing any transaction.
Processing Time
Deposits are typically processed instantly upon successful payment verification. Once funds appear in your account balance, they are available for immediate use across all gaming services on our platform.
Deposit Methods
We accept various payment methods for your convenience, including bank transfers, digital wallets, and approved payment processors. Each payment method may have specific terms and processing times that will be clearly displayed during the deposit process.
Withdrawal Policy
Withdrawal Processing
Withdrawal requests are processed within 24-48 hours during business days, subject to our security verification procedures. All withdrawals must be made to accounts bearing the same name as the registered Royal X Casino account holder.
Minimum and Maximum Limits
Withdrawal limits vary depending on your account verification level and chosen payment method. Standard accounts typically have daily withdrawal limits, while VIP accounts may enjoy higher limits and priority processing.
Verification Requirements
Before processing any withdrawal, we require players to complete our account verification process, which includes providing valid identification documents and proof of address. This is a mandatory security measure to protect both our players and our platform.
Cancellation Policy
Game Bet Cancellation
Once a bet has been placed and accepted by our system, it cannot be cancelled or modified. This policy applies to all games including slots, table games, live dealer games, and sports betting. Players should carefully review their selections before confirming any wager.
Account Closure
Players may request account closure at any time by contacting our customer support team. Upon account closure, any remaining balance will be processed as a withdrawal according to our standard withdrawal procedures, subject to applicable terms and conditions.
Tournament and Promotion Cancellation
In rare circumstances where technical issues or unforeseen events occur, Royal X Casino reserves the right to cancel tournaments or promotions. In such cases, all entry fees will be refunded to players’ accounts within 72 hours of cancellation.
Refund Policy
Eligible Refund Scenarios
Refunds may be considered only in the following exceptional circumstances:
- Technical errors that result in incorrect deductions from your account
- Duplicate charges due to system malfunction
- Unauthorized transactions reported within 24 hours of occurrence
- Proven system errors that unfairly affected game outcomes
Refund Process
To request a refund, players must contact our customer support team within 7 days of the incident. All refund requests require detailed documentation and will be subject to thorough investigation by our fraud prevention team.
Processing Time for Approved Refunds
Approved refunds will be processed within 7-14 business days and will be returned using the same payment method used for the original deposit, where possible.
Dispute Resolution
Customer Support
Our dedicated customer support team is available 24/7 to assist with any questions or concerns regarding cancellations and refunds. Players can reach us through live chat, email, or phone support.
Investigation Process
All disputes are investigated thoroughly by our specialized team. We maintain detailed transaction records and game logs to ensure fair resolution of all legitimate concerns.
Final Decision Authority
Royal X Casino reserves the right to make the final decision on all refund and cancellation matters. Our decisions are based on our terms of service, gaming regulations, and fair play principles.
Important Notes
Bonus and Promotional Funds
Bonus funds and promotional credits are non-refundable and cannot be withdrawn as cash. These funds are intended solely for gaming purposes and are subject to specific wagering requirements.
Currency Exchange
For international transactions, any currency conversion fees or exchange rate differences are the responsibility of the player and will not be refunded.
Policy Updates
This policy may be updated periodically to reflect changes in regulations or operational procedures. Players will be notified of significant changes through email or website announcements.
Contact Information
For questions regarding this Cancellation and Refund Policy, please contact our customer support team through the official channels provided on our website. Our team is committed to providing prompt and professional assistance to all players.
By continuing to use Royal X Casino services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.