Privacy Policy – Royal X Casino
At Royal SX Casino (https://royalsxcasino.pk/), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make deposits or withdrawals
- Contact our customer support
- Subscribe to our newsletters or promotional materials
This information may include your name, email address, phone number, date of birth, address, payment information, and identification documents required for verification purposes.
Automatic Information Collection
When you visit our website, we automatically collect certain information through cookies and similar technologies, including:
- IP address and location data
- Browser type and version
- Operating system information
- Pages visited and time spent on our site
- Referring website information
- Device information and screen resolution
Gaming and Transaction Data
We collect information related to your gaming activities, including:
- Game preferences and playing history
- Betting patterns and transaction records
- Account balance and financial transactions
- Bonus usage and promotional activity
How We Use Your Information
We use your personal information for the following purposes:
Service Provision: To create and maintain your account, process transactions, and provide our gaming services according to your preferences.
Security and Verification: To verify your identity, prevent fraud, ensure fair gaming, and comply with legal requirements including anti-money laundering regulations.
Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance with your account or gaming experience.
Marketing Communications: To send you promotional offers, bonuses, newsletters, and updates about our services, provided you have consented to receive such communications.
Website Improvement: To analyze user behavior, improve our website functionality, and enhance the overall user experience.
Legal Compliance: To comply with applicable laws, regulations, and licensing requirements in Pakistan and other jurisdictions where we operate.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.
Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to the same privacy protections.
Fraud Prevention: We may share information with fraud prevention agencies and other operators to detect and prevent fraudulent activities and money laundering.
Data Security
We implement robust security measures to protect your personal information, including:
- SSL encryption for all data transmissions
- Secure servers with firewall protection
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure payment processing through certified payment providers
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You can access and update your personal information through your account settings or by contacting our customer support team.
Marketing Preferences: You can opt out of promotional communications at any time by using the unsubscribe link in our emails or adjusting your account preferences.
Account Closure: You may request closure of your account, subject to our terms and conditions and legal retention requirements.
Data Portability: Upon request, we can provide you with a copy of your personal information in a structured format.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Gaming and transaction records may be retained for extended periods as required by gaming regulations and tax laws.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@royalsxcasino.pk
Customer Support: Available 24/7 through our website chat
Mailing Address: Royal SX Casino, Privacy Department, Pakistan
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through email or prominent website notices. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
By using Royal SX Casino services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.